April 24, 2018
One of our favourite experiences of our holiday!
Sharing the bathroom was a pain as it was a fair way down the hallway.
Loved the onsens, it was beautiful being in the lovely warm water while it was gently snowing, looking at the wonderful alps. The staff were wonderful and went out of their way to help, even driving us to the bus stop when it was snowing so we wouldn't miss it! Loved the karoake in the bar!
April 16, 2018
Best dinners and hot spring pool on this trip
Lack of information about bus schedule and how to get to the hotel.
We were interested in Takayama Festival and this place is too far away. However, once we were there, we thoroughly enjoyed the hot spring pools and the excellent foods. The nearby Ropeway provided a great view of Hida Mountain range.
March 5, 2018
Extremely fresh and delicious food - the photos on booking.com are authentic! Hot springs are just amazing, surrounded by mountains and a small river. Bonus: hot springs are open 24/7, so it's possible to relax while enjoying a beautiful view of the night sky. As almost anywhere in Japan, staff provided perfect service at all times. It was worth it to spend 5 hours getting here from Tokyo and we will certainly be back.
May 23, 2018
A one-off experience
This is a very unique place suitable for both onsen-pros and beginners. We received a full tutorial in English which made us feel very comfortable and welcome. The mixed bath is huge and stunningly beautiful with several pools, cave, waterfall and natural rocks. It's a real treat. A night dip recommended. Private baths don't need to be booked. You can pick up a key from the reception when it's available although some of them are more popular and therefore busier (one with the river view is worth the wait but do try the "cooking" pots too!). The multi-course meals were great and again, everything was explained as the dishes were served. We wished we could finish everything but it was impossible, especially in the morning. The tea and little snacks in the room were also very nice. Alcohol vending machines for your beer needs and free drinking water mean you don't have to leave the hotel ever unless you really want to. A direct bus from Takayama terminal stops right by the hotel.
Caroline Tedja Pranata
May 18, 2018
The staff is very nice and speak a good english. The private onsens are awesome
The decoration and it is a bit outdated. Need to give some light at the corridor.
The staff, the onsen, and the food
May 18, 2018
I had an excellent experience due to the scenery, staff and facilities.
The wifi worked intermittently, which is only a small problem. The door to the observation room should automatically close as it is a smoking room and the door was left open sometimes.
The staff were excellent and spoke very good english. The lady on reception, Erica, had particularly good english with a very good accent. The hot spring baths were excellent. The other facilities were excellent.
May 9, 2018
Absolute relax and tradition tasting in the heart of Japanese alps!
The futon was a fit hard (more than they usually are). Although we loved location, a bit isolated if you look for a nearby town to walk through or alternative food.
Exceptional location, peaceful sightseeing from plenty of public and private baths. 24h open. Kind workers.
April 27, 2018
Room is a bit aged.
Helpful staff. Nice food. Hotel is detailedly decorated.
April 17, 2018
The staff was very friendly and hospitality. Dinner is traditional Japanese style and is very good.
Staff, Onsen, Food
April 17, 2018
Japanese hospitality as it’s best!
The staff was so friendly and helpful. It felt like being a part of the family. They really care and spoil you! The food was outstandingly good. Fresh fish and real japanese food which was fantastic. They explain everything and eating becomes a cultural experience. Also to mention the beautiful onsen which is a nature one huge. There are also 3 private onsen all natural hot springs! One thing to consider is that the place is a bit outside and 1,5h busride from Takayama. A rental car is plus then. It was a superb experience for us and we definitely recommend the place!
April 14, 2018
Relaxing in mountain surroundings
Sharing toilet facilities
Hot baths, the food, WiFi
April 8, 2018
I would like somewhere to store my luggage.
Great local food, really nice onsen and a good way to experience a traditional ryokan
April 2, 2018
No toilet or shower in the room, you have to use the common one AND, surprisingly, no shower at the outdoor onsen as well (it's at the indoor onsen). When they told us that they could eventually give us a ride to Shin-Hotaka Ropeway ('shuttle service'), it turned out to be the local bus which departed 200m from the hotel (not a problem if you know it in advance, but as we didn't, we had to rush).
Huge room for the 3 of us and one of the best meals we enjoyed in Japan! (it was so much that my mum couldn't finish her breakfast because she was still full from the amazing dinner- including tempura, sashimi, local fish and local beef, etc.) The check in by their English speaking staff was very informative and detailed. Don't miss their outdoor onsen and especially not their mixed bath (you get a swimming suit)- we found the cave to be especially nice!
March 12, 2018
I have to say, it’s perfect to stay here, even only one night. They also have Chinese stuff could help explain in Chinese. But the stuff 美貴子could speak very fluent English, and always try to give help. The outdoor hot spring is nice , even it’s mix sexual. The best private room is No.3 , great location, you could enjoy the river and mountain view. Both the dinner and breakfast are delicious. Worth to stay , especially for the reasonable price. Highly recommend!
See Chung Segio
March 12, 2018
Without washroom inside room
Large outdoor hot spring pool
February 24, 2018
No toilet in the room.
Great and beautiful both open air and private onsen. Refrigerator and hot water kettle are good.
February 19, 2018
Would definitely return when it is a little warmer.
The heating in the building was not adequate for the very cold conditions.
The staff were outstanding.
February 15, 2018
Food was great and facilities were great, friendly staff, no mountain view as written.
Everything was close to excellent but I expected a real mountain view when I opened the window. It wasn’t exactly a mountain view room stated which was disappointing for me, it was more like a slope with lots of snow which we could only see 1/4 of it.
The private and public onsen cater to different needs which is great! View was amazing at the onsen as well. Dinner and breakfast are carefully prepared, so good and you feel very pampered. The staff are super friendly and they speak English as much as possible. Very warm feeling from the staff. The sanso really has this traditional feeling once you step in.
January 28, 2018
Very nice place to experience outdoor onsen
Ladies toilet a bit
The room is very basic for the price we pay, however the outdoor onsen especially the mixed pool and private pool are really natural type, i think that is what i am willing to pay for it. The food served is good also, fine and fresh. Staffs all very friendly and helpful, the girl at reception speaks very good English, she helped me to book the snow walking at Shinhotaka, it was an excellent experience !
January 23, 2018
Onsen Winter wonderland
The outdoor baths and also the awesome friendly staff. I felt right at home and experience all aspects of an onsen. Will never forget the fact it is a 24 hour onsen. Which allowed for me to go early in the morning as a cure for my jet lag. Thanks suimekan